While email confirmations are sent automatically to the guests by default, text messages are not. This feature needs to be enabled by you, since a fee is charged for each SMS sent.

  1. Create an SMS template and indicate that it should be sent automatically (see related articles).
  2. Enable the setting “Send SMS by default” in Settings -> Booking engines -> Manage booking engines -> General options.

Please note:

  • Make sure that the booking has a valid phone number. Sirvoy will try to send the SMS if the number passes a basic validation. The carriers will charge for the message even if the number is invalid.
  • Even with ‘Send SMS by default’ activated, guests won’t receive automated texts, like booking confirmations, if they opt-out using the ‘Send me SMS confirmation’ switch during booking. 
  • All other automated text messages will be sent only if the booking is opted-in for automated text messages. See the setting “Send automated text messages” when editing contact details for the booking.
  • If “Send SMS by default” is off, guests can still receive automated texts, like booking confirmations, by opting in with the “Send me SMS confirmation” switch at booking.
  • If you include an email address or a link in your SMS, be aware that some carriers (especially in the USA) filter them automatically and might block the sending.